Refund policy

At H&A Clothing, we value your satisfaction and strive to provide a smooth shopping experience. Please review the following terms for returns, exchanges, and refunds.

Section 1: Return & Exchange Policy

We make every effort to ensure product quality and accurate delivery. However, if you receive an incorrect or defective item, you may request an exchange under the following conditions:

  • Customers are advised not to accept parcels that are damaged, opened, or tampered with at the time of delivery.
  • Exchanges can be made once per order, within 14 days of the order date, and within the same category.
  • Products must be unused, unwashed, and in their original packaging, with tags and invoice attached.
  • Articles that do not meet the above conditions or show signs of use will not be accepted for exchange.
  • Accessories and discounted (sale) items are non-exchangeable and non-returnable.
  • If an H&A outlet is not available in your city, you may request an exchange by emailing us at hnapakistaniclothing@gmail.com along with your order ID and exchange reason.
  • If you receive a damaged or missing item, please contact us within 48 hours of receiving the parcel at +92 320 4333493.

All returns are inspected by our quality control team upon arrival. Items found to be used, washed, altered, or mishandled will not qualify for exchange.

Section 2: Refund Policy

We currently do not offer cash refunds. In exceptional cases, a store credit coupon of equal value may be issued to E-Store customers.

  • The coupon will be valid for 7 days and can be redeemed online only.
  • Refunds for prepaid orders (credit/debit card) may take up to 14 working days after approval to reflect in your account, depending on your bank’s processing time.
  • Sale and discounted items are not eligible for refund.
  • Cash on Delivery (COD) orders are non-refundable.

Section 3: Shipping

  • A flat shipping charge of PKR 150 applies to all nationwide orders.
  • For returns or exchanges, customers must courier the product to:
    H&A Clothing, DHA Phase 1, Lahore, Punjab, Pakistan
    (Please mention your Order Number clearly on the parcel.)
  • If H&A delivered a damaged, incorrect, or incomplete order, we will bear the shipping cost for the replacement. Otherwise, the customer will bear courier charges for returns or exchanges.
  • Delivery time for exchanged products may vary by location.

Section 4: Lost Shipping Policy

We track all shipments through our courier partners to ensure smooth delivery. However, if your order does not arrive within 7 days of dispatch, please contact our customer service team:
📞 +92 320 4333493
📧 hnapakistaniclothing@gmail.com