Refund policy

EXCHANGE & REFUND POLICY

H&A Clothing offers one exchange per order within 7 calendar days of delivery, subject to the conditions below.

EXCHANGE ELIGIBILITY

• The exchange request must be submitted within 7 calendar days of delivery.

• The article must be unused, unwashed, unstitched, uncut and unaltered.

• Original packaging, tags and invoice must be included.

• The article must pass our quality inspection.

• Sale pricing does not remove the exchange option when all eligibility conditions are met.

COURIER CHARGES

For a standard exchange, the customer must pay the return courier charge and the delivery charge for the replacement article.

If H&A Clothing sent a damaged, incorrect or incomplete article, H&A Clothing will cover the replacement courier cost.

DAMAGED, INCORRECT OR MISSING ARTICLES

Contact us within 48 hours of delivery and provide your order number with clear photos or a video of the parcel and article.

When stock is available, an approved claim will be resolved by replacing the article with the same article. If it is unavailable, our support team will confirm the available resolution.

REFUNDS

Cash refunds are not generally offered for change-of-mind or Cash on Delivery orders. Approved order-error cases will be reviewed individually. This policy does not limit any rights available under applicable law.

RETURN INSTRUCTIONS

H&A Clothing is an online-only store and does not accept customer visits.

After your exchange request is approved, our support team will provide authorized courier-return instructions privately. Do not send a parcel to any address without approval.

To request an exchange, contact:

Email: hnapakistaniclothing@gmail.com
Phone: +92 320 4333493

Include your order number and reason for the exchange.